Frequently Asked Questions

The timeline varies depending on the complexity of the case. Initial tracing can take 1-3 days. Full recovery depends on exchange cooperation and legal processes, typically 2-8 weeks. In emergency cases with active exchange holds, we've recovered funds in as little as 48 hours.

Factors affecting timeline:

• Number of wallets funds were moved through
• Whether funds reached exchanges (easier) or were moved to privacy wallets (harder)
• Exchange response time and jurisdiction
• Need for legal action or law enforcement involvement

Yes. If you transferred cryptocurrency directly to a scammer's wallet, we use blockchain forensics to trace the funds. If the funds reach a centralized exchange, we can work with the exchange's compliance team to freeze and recover them. Our success rate exceeds 90% for cases where funds are deposited to major exchanges.

To begin, we need:

• Transaction hashes (TXIDs) of the fraudulent transfers
• The wallet addresses funds were sent to (if known)
• Any correspondence with the scammer (emails, messages, screenshots)
• The platform or exchange where funds were originally held
• Your identification for legal documentation

Don't worry if you don't have all this information—our team can help you locate transaction details from your exchange account or wallet history.

No legitimate service can guarantee recovery, as results depend on many factors outside our control. However, we have a 94% success rate across all cases, and over 250,000 successful recoveries. We are transparent about the likelihood of success based on your specific situation.

Factors that affect success:

• Time elapsed since the fraud occurred
• Whether funds have been moved through mixers or privacy wallets
• Cooperation from exchanges and law enforcement
• Jurisdiction where the scammer operates

Yes, but time is critical. If you act within 24-48 hours, your bank may be able to recall the wire. Even after funds have left your account, our team can work with correspondent banks and receiving banks to trace and recover the funds. We have successfully recovered wires weeks and even months after they were sent.

Banks often deny wire fraud claims due to lack of resources or expertise. Our team can step in to file formal complaints, work with regulatory bodies (ASIC, OSC, FINMA), and escalate the case through the bank's legal department. We have overturned many initial denials and successfully recovered funds.

International wires pass through multiple correspondent banks. We work with your bank to trace the SWIFT message path and identify the receiving bank. Once the destination account is identified, we can request a freeze and recovery through local legal channels and regulatory cooperation.

Deadlines vary by card network:

• Visa: 120 days from transaction date
• Mastercard: 120 days from transaction date
• American Express: 90 days from transaction date
• Regulation E (debit cards): 60 days from statement date

If you're approaching these deadlines, contact us immediately. We can often expedite the process.

Absolutely. We specialise in appealing denied chargebacks. Banks often deny initial claims due to insufficient evidence or incorrect reason codes. Our team can review your case, compile a comprehensive evidence package, and file an appeal that significantly increases your chances of reversal.

A crypto chargeback applies when you purchased cryptocurrency using a credit card and the transaction was fraudulent (e.g., fake exchange, never received crypto). Even though the merchant received crypto, the credit card transaction can be disputed under Visa/Mastercard rules. We handle these hybrid cases regularly.

Absolutely. We sign NDAs and treat all client information with strict confidentiality. Your case details are only shared with authorized team members and, if required, with exchanges, banks, or law enforcement with your explicit permission.

Costs vary based on case complexity. We offer:

• Free initial consultation to evaluate your case
• Contingency fee options (no recovery, no fee) for eligible cases
• Flat-rate pricing for standard services
• Hourly rates for complex forensic investigations

Contact us for a free, no-obligation quote.

Yes. We have offices in New York, Toronto, Sydney, Zurich, and Amsterdam, and serve clients worldwide. Our team has experience with cross-border fraud, international wire tracing, and working with regulators in Australia, Canada, Switzerland, the Netherlands, the UK, and the US.

Unlike many "recovery" services, we combine:

• Technical forensics expertise with blockchain analytics and wire tracing
• Legal advocacy including chargeback and regulatory expertise
• Direct relationships with major banks and exchanges
• 250,000+ successful recoveries and a 94% success rate
• Transparent pricing with no hidden fees